How eliminating bots has improved your experience with Amazon Flex

We have made substantial investments in improving your experience as an Amazon Flex delivery partner by eliminating bots. This includes employing a dedicated bot-prevention team, leveraging advanced machine learning detection systems, and implementing enhanced CAPTCHA verification. We have also taken legal action against bot service providers to ensure fair access to Amazon Flex delivery blocks.

As a result of these efforts, in the past year we have reduced block acceptance by bots by more than 98%. Here is feedback we have heard from delivery partners like you.

A delivery partner from Texas says, "The removal of bots allows for us honest drivers to have equal access to block availability."

Eliminating bots also means you have access to more delivery blocks and earnings opportunities to fit your schedule.

"It is now easier to grab blocks and there is greater availability of offers to everyone,” says a delivery partner from Florida. Meanwhile, a delivery partner from Ohio notes, "I am definitely able to get higher paying blocks more often now.”

We've heard similar positive feedback from delivery partners across the country, and are thrilled you have noticed the positive impact of our efforts. We are committed to investing in new tools and technology to combat unfair practices and ensure a level playing field for all delivery partners.