Navigating building entrances with ease

Navigating multi-location delivery stops such as apartment complexes and commercial buildings can be challenging, especially when you're trying to find the right entrance. That’s why we introduced smarter entrance navigation to help you get to the correct door faster, with less guesswork.

Find the right entrance

When navigating multiple deliveries at the same stop, the Amazon Flex app now uses mapping technology to show you where building entrances are. You’ll see one or more door icons on your map, each indicating a building entrance, with the single recommended entrance clearly highlighted. This can help reduce the time you spend finding the right entrance.

Deliver to the same building in fewer stops

We understand that returning to the same building multiple times during a block can be frustrating. Our updated routing groups packages for single-entrance buildings into one stop or sequential stops, helping remove the need to revisit the same building later in your route. For buildings with multiple entrances, the app groups your packages by which entrance you need to use, helping you reduce your time sorting packages.

Organize packages the way you deliver

When you have multiple packages for a building with several entrances, the app sequences them in a way that matches how you actually navigate the building. The app groups your packages by entrance first, then by floor, and finally by unit. This means you can gather the right packages for each entrance and deliver them efficiently, helping you avoid retracing your steps or returning to your vehicle for missed packages.

We hope these improvements help make it easier for you to complete blocks that have stops with multiple deliveries. We will continue to invest in improving your experience with Amazon Flex and designing delivery features that help you make the most of your time. Thank you for delivering smiles to Amazon customers.