If you're delivering Prime Now, Amazon Restaurants, or AmazonFresh orders:
--Prime Now and Amazon Restaurants orders show the block start location in the Amazon Flex app one hour before your block start time.
--AmazonFresh offers always show the start location.
--Follow the suggested navigation in the Amazon Flex app to locate your start location.
--Blocks may start at a Prime Now Delivery Station or at a Waiting Area, which is often an intersection or parking lot near the pickup location. If you start at a Waiting Area, the app will instruct you where and when to pick up your assigned order.
--Some Prime Now deliveries may contain alcohol. The app will guide you to verify the age of the person who receives the delivery.
Prime Now orders
When you arrive at a Prime Now Delivery Station, look for the posted signs and park your vehicle.
--Enter the Station and Swipe
I’ve Arrived in the Amazon Flex app and then take a seat.
--Your assigned route will display on a screen in the Station.
--The app will let you know when your order is ready. You'll need to tap
Acknowledge and Begin to start scanning your order .
--Scan all your assigned packages in the Station and then load your vehicle.
Store orders
You may pick up some Prime Now orders at a local store.
--When you arrive at the block start location, tap
I’ve Arrived to learn the details about the order assigned to you, including when it’s ready for pickup.
--Packages are usually grouped together, but chilled items or alcohol orders may be located in another area, such as a refrigerator or a freezer.
Amazon Restaurants orders
--You'll need an insulated bag to make Restaurants deliveries. You can purchase your own (
here is one of our favorites). Loaner bags may be available at a Delivery Station until you get your own.
--Amazon Restaurants orders start at a Waiting Area. When you arrive at the block start location, tap
I’ve Arrived to learn the details about the order assigned to you, including when and where to pick it up.
AmazonFresh orders
--AmazonFresh deliveries may be heavier than other deliveries, so we recommend using a hand truck like this
one, although you're free to deliver packages any way you want.
--AmazonFresh orders start at a Prime Now Delivery Station. When you deliver an order, the app will let you know if a customer must be present for the delivery.
If you're delivering Amazon.com orders:
--Blocks start at a Delivery Station. The block start location will appear in the Amazon Flex app one hour before your block start time.
--Sometimes you may need to pick up a package at an Amazon Locker, or a customer requests to deliver their order to a Locker.
Learn more
--Follow the suggested navigation in the Amazon Flex app to locate your start location.
--When you arrive at the Station, swipe
I've Arrived. Follow signs and cones to drive into the Station.
--You’ll be met by an Amazon employee who will ask you for identification and to use your app to scan an Arrival code. You'll then be guided to your assigned order location.