Here are answers to some common questions. Click or tap on a topic below to get started.
How do I sign up for Amazon Flex?
Go to Get Started, select the region where you'd like to deliver, and answer a few questions. If you don't see your region, select My region is not here to join our waitlist. If you meet our requirements, we'll get back to you with next steps to download the Amazon Flex app.
What are the next steps after I sign up on flex.amazon.com?
If you meet the requirements, you’ll be able to download the Amazon Flex app and complete these tasks:
Sign up for Amazon Flex using your existing Amazon account or by creating a new Amazon account.
Provide answers to questions that we’ll use for a background check.
Select a service area where you will pick up and deliver Amazon packages.
Review our videos to learn best practices for delivering with Amazon.
Provide tax and payment details.
What type of device do I need?
To deliver with Amazon Flex, in most regions, you’ll need to have an Android phone 4.4, or above, with 2 GB of RAM and a phone camera for scanning. In certain select regions, the Amazon Flex app is also available for iOS (iPhone 5 or newer). We’ll let you know what type of device is required in your region when we invite you to take the eligibility survey.
What type of vehicle do I need?
If you are delivering Prime Now orders, you can use any car that can safely and reliably transport Amazon orders to customers.
If you are delivering Amazon.com orders, you'll need to use a 4-door, mid-sized sedan or larger vehicle, such as a truck with a covered bed, SUV, or a van. Smaller cars and trucks with open beds do not qualify.
In some regions we may use bicyclists to deliver orders. In that case, you’ll need a bicycle with a basket and helmet in good condition. You must use a bicycle that is street-legal, complies with the applicable state or city safety requirements and does not require registration as a motor vehicle. As an example of state or city requirements, see the New York Department of Transportation safety requirements for commercial bicyclists (www.nyc.gov/html/dot/html/bicyclists/commercial-cyclists.shtml). Motorcycles, motorized bicycles, and motorized scooters do not qualify at this time.
Can I use a borrowed or rented car?
You can use a borrowed or rented car as long as you maintain all licenses, permits, insurance, and other authorization necessary to use the vehicle.
Downloading the App
What are the minimum Android phone requirements?
Android 4.4 or higher
RAM Memory 2GB or higher
Camera with flash
GPS Location Services
What are the minimum iPhone requirements?
iOS 8 or higher
iPhone 5 or newer
How do I re-download the app?
Download the Amazon Flex app by entering this URL in your mobile phone web browser: https://flex.amazon.com/download-app.
If you use an iPhone, set up trust for the app: 1. Go to Settings > General > Profiles or Device Management. 2. Tap Amazon.com, Inc > Trust Amazon.com, Inc. 3. When prompted, tap Trust. 4. Go to your home screen and launch the Amazon Flex app.
I don’t remember my password, how do I reset it?
You can change your password by following these steps:
4. Enter your current password and new password, and click or tap Save changes.
How do I update the email address on my account?
You can update your email address by following these steps:
1. Sign in to Amazon.com using the email address and password that is currently associated with your Amazon Flex account.
2. Click or tap Your Account > Login & security.
3. Next to Email, click or tap Edit.
4. Enter your new email address and password, and then click or tap Save changes.
How do I update the address or phone number associated with my account?
After you have completed the onboarding steps in the app, you can update your address and phone number in the app by selecting Account > Basic Information.
How do I update my driver's license expiration date?
After you have completed the onboarding steps in the app, you can update your license information by tapping Account > Driver's License.
What if I'm moving and want to change my region in the app?
Please email us through the app with the region that you would like to be assigned to. After we receive your request, we will start the process of updating your region in the app. Please remember to clear your availability in the app to ensure that you don't receive offers during your move.
How long will my background check take?
Your background check will typically take about 2 to 5 business days. If you have questions about your background check, please contact Accurate Background at 800-216-8024.
What should I do if I need to change the information in my background check application?
To change any information provided in your background check application, contact Accurate Background at 800-216-8024.
Scheduling Delivery Blocks
How do I pick up a delivery block?
There are two ways to pick up delivery blocks:
1. In the Amazon Flex app, go to Calendar to update your availability. You’ll then receive offers for delivery blocks that are only available to you based on the dates you set. You’ll need to accept or decline these offers before they expire.
2. Tap Check For Available Blocks on the Amazon Flex home screen to accept offers throughout the day. These offers, available to everyone, may be released up to 24 hours before the block start time.
How do I know if I've been confirmed for a delivery block?
When you accept an offer, you’ll receive a confirmation message in the app. To view your upcoming delivery blocks, go to Calendar. Orange dots indicate that you have a confirmed delivery block on that date.
What if something comes up and I can't deliver during a confirmed delivery block?
If you anticipate that you'll be late or unavailable for a delivery block, go to Calendar in the Amazon Flex app, tap the day of a scheduled block, and tap Forfeit block at least 45 minutes before the block start time.
What does it mean when my calendar shows orange dots?
Orange dots indicate that you have accepted an offer for a delivery block on that day.
Is there a minimum number of deliveries that I need to make to remain eligible to deliver with Amazon Flex?
You do not need to make a minimum number of deliveries to remain eligible to deliver with Amazon Flex.
Can I rely on Amazon Flex as a source of full-time income?
Amazon Flex provides a flexible opportunity for delivery partners looking to turn free time into supplemental or part-time income. The available delivery blocks may fluctuate week to week and are not guaranteed.
Making Prime Now Deliveries
Making Amazon.com Deliveries
How do I know what delivery service area to sign up for?
The first time you log in to the Amazon Flex app after completing all the onboarding steps, you'll be asked to select a service area. A service area is the area where you'll be picking up and delivering packages, and it also determines if you'll be making deliveries to Prime Now customers or Amazon.com customers. You'll only see areas where we are currently onboarding more Delivery Partners. Next to each service area, there will be a note: "Prime Now" or "Amazon.com." If you select a service area with "Prime Now," you will be delivering Prime Now packages. If you select a service area with "Amazon.com," you will be delivering Amazon.com packages.
What to Expect on Day 1
Is there anything I need to bring or special clothes I need to wear?
As an independent contractor, you can bring anything with you to aid in your deliveries. And you are free to choose your attire while delivering with Amazon Flex.
Can a passenger be in my vehicle with me when I'm delivering?
Yes, you can have a friend or family member in your vehicle, as well as a pet (limited to dogs, cats, and service animals), provided you follow these guidelines:
1. Passengers and pets must remain in your vehicle when you are in an Amazon delivery station. If your passenger or pet need to leave your vehicle due to an emergency, you must locate an Amazon employee to assist you. For safety reasons, you and your passengers can't be unattended in an Amazon delivery station.
2. Your vehicle must have enough space for all packages assigned to your delivery block.
3. Passengers and pets, except for service animals, must not have any interaction with customers. They can't accompany you when you deliver packages to customers.
4. No passengers or pets are allowed in your vehicle when you are delivering Amazon Fresh orders.
Repeated non-compliance with this policy will affect your eligibility for the Amazon Flex program. Note that Amazon’s commercial insurance will not cover any passengers in your vehicle in case of an accident.
What do I do when I arrive at the delivery station?
Make sure to tap or swipe I’ve Arrived when you get to the delivery station. Depending on the delivery station, you may need to show your ID to a yard marshal or security associate.
Where do I go to start delivering?
After you have been confirmed for a delivery block, you’ll be able to tap Start in the app one hour before the start time of your block. The address of the pickup location will display in the app at that time.
What should I do if I have a question about a delivery while I'm on the road?
In the app, tap Help in the top-right corner to call Support.
What is a TBA number?
A TBA number is the 12 digit tracking number, preceded by "TBA," that is used for Amazon.com orders. It can be found underneath the bottom barcode on all package labels.
What will I deliver?
You'll deliver Amazon packages. Tens of thousands of items are available through Amazon, including electronics, household essentials, a variety of food items, alcohol, and much more.
When will I be paid?
You are paid on Tuesdays and Fridays, depending on the days you work in a week:
If you deliver for Amazon.com: When you work Tuesdays through Thursday, you'll be paid on Friday. When you work Friday through Monday, you'll be paid on Tuesday.
If you deliver for Prime Now: When you work Monday through Wednesday, you'll be paid on Friday. When you work Thursday through Sunday, you'll be paid on Tuesday.
Prime Now Delivery Partners receive payment only after all tips have been finalized (about 30 hours after a delivery is complete). While tips process, you'll continue to see estimated earnings.
How will I be paid?
You will get paid automatically through a direct deposit to the bank account you provided during sign up. Payments typically appear in your account on the next business day.
Join Amazon Flex
Make $18-$25/hour delivering packages with Amazon. Be your own boss, set your own schedule, and have more time to pursue your goals and dreams.
Sign up now and put the power of Amazon behind you.